- Linking Service Management with Environmental Sustainability
- Measurement is the key to Transforming Operational Performance
- Six Criteria for an effective CMDB Architecture
- Resistance is futile...or is it?
- Cloudy with a Change of Configuration Management
- Your Path to Professional Recognition in Service Management
- A simple low cost but innovative approach to end-to-end Reporting
Para obter a publicação, basta ir ao site da itSMF International.
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